Legal

Privacy policy

Effective date: [EFFECTIVE DATE] · Last updated: [LAST UPDATED DATE]

1. Introduction

[COMPANY LEGAL NAME] (“Warrantiva,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard information when you use the Warrantiva warranty management platform, our websites, and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Services.

2. Information we collect

Information you provide to us

• Account information, such as your name, business name, email address, phone number, job title and login credentials.
• Equipment and warranty information, such as model and serial numbers, installation dates, installation addresses, registration details and claim records.
• Homeowner and customer information that dealers, contractors or distributors enter into the Services, such as names, service addresses and contact details.
• Communications, including messages you send to our support team and feedback you provide.

Information collected automatically

• Device and usage data, such as IP address, browser type, operating system, pages viewed, and the dates and times of your activity.
• Cookies and similar technologies, as described in Section 5.

Information from third parties

We may receive information from manufacturers, distributors, business partners and service providers who work with us to deliver the Services, and from publicly available sources.

3. How we use information

We use the information we collect to:

• Provide, operate and maintain the Services, including equipment registration, coverage lookup and claims processing;
• Create and manage user accounts and authenticate users;
• Communicate with you about your account, transactions, updates and support requests;
• Monitor, analyze and improve the performance and functionality of the Services;
• Detect, prevent and address fraud, security incidents and technical issues;
• Comply with legal obligations and enforce our agreements.

4. How we share information

We do not sell your personal information. We may share information in the following circumstances:

• With manufacturers, distributors and dealers as needed to register equipment, verify coverage and process warranty claims;
• With service providers who perform services on our behalf, such as hosting, analytics, payment processing and customer support, subject to confidentiality obligations;
• For legal reasons, when we believe disclosure is required by law or necessary to protect the rights, property or safety of Warrantiva, our users or others;
• In connection with a business transfer, such as a merger, acquisition or sale of assets;
• With your consent or at your direction.

5. Cookies & similar technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Services are used and improve them. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.

6. Data retention

We retain information for as long as necessary to provide the Services, fulfill the purposes described in this Privacy Policy, maintain warranty and claim records for the duration of applicable coverage periods, and comply with our legal, accounting and reporting obligations.

7. Security

We use reasonable administrative, technical and physical safeguards designed to protect information from unauthorized access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your rights & choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Request that we correct inaccurate or incomplete information;
• Request that we delete your personal information, subject to certain exceptions;
• Object to or restrict certain processing of your information;
• Opt out of marketing communications at any time by using the unsubscribe link in our emails.

To exercise these rights, contact us using the details in Section 12. We will not discriminate against you for exercising any of your privacy rights.

9. Children’s privacy

The Services are intended for business use and are not directed to children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. International transfers

Your information may be processed and stored in [COUNTRY] or other countries where we or our service providers operate. These countries may have data protection laws that differ from those of your country. Where required, we take appropriate steps to protect information transferred internationally.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you through the Services or by email. Your continued use of the Services after an update means you accept the revised policy.

12. Contact us

If you have questions about this Privacy Policy or our privacy practices, please contact us: